Digital Disruptor 9
Dear “Sent from iPhone”
Just before the holidays, I had an interesting customer experience with one of the (many) online stores. Their responses took me on an emotional rollercoaster, from surprise, frustration, and laughter to disbelief: “This can’t be real!”
We all know that for holiday online shopping, we’re heavily dependent on logistics—Pošta Slovenije or courier services. My wife had been searching for a specific item with no success until she found it in an online store. The delivery estimate had a two-day range, but because we were in a hurry, I wanted to confirm whether the delivery could be made on time. From experience, I know that delivery times often depend on the warehouse location. And we don’t always know if a Slovenian online store is actually based in Slovenia—its warehouse could easily be elsewhere, even in another country.
What awaits you in the Digital Disruptor #9?
- Dear “Sent from iPhone” – Challenges of digitalization in certain business processes.
- Behind the Scenes of Sports – Technological Innovations That Thrill Fans – An interview with Rusmir Agić, owner of 1Klik in Croatia.
- Can a Generic Solution Outperform a Custom-Made Offer?
- Small Steps for Big Changes.
- Useful software tools for everyday use.
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